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Common Issues

If you're receiving weather forecasts or alerts (i.e precipitation alerts or lightning) for areas that you don't service, it's possible that you have an extra forecast zone or two added to your gro...
Each KSMI Weather account must have at least one group, and within that one group, at least one weather forecast location must be added to that group. You may find that when you go to add a new fo...
For most users, we used the address you provided at the time of signing up as the default starting point for your account. This location is the starting point for the weather map, and is also what...
If you aren't receiving emails, such as hourly updates, there could be a couple of different issues at play. Check your spam or junk folder for our emails. If you find them there, you may need t...